Refund & Cancellation Policy
eZ Cash payments use manual proof review. This page explains what order statuses mean; the website does not automatically process transfers or refunds.
An eZ Cash order remains unconfirmed until an administrator checks its submitted proof and updates the order.
eZ Cash transfers are manual. Card, bank, and other wallet methods are not connected.
The website cannot currently issue or reverse a payment.
Top-up orders
Orders are created pending. For eZ Cash, customers may submit a receipt image; an administrator must verify the transfer and update the payment status. The website cannot automatically issue a refund or deliver an in-game top-up.
Wallet deposits
eZ Cash deposits can be credited only when the server-side Nexaura integration is configured and verifies the reference. The website does not currently offer wallet withdrawals, checkout spending, or deposit reversals. Do not submit the same payment reference repeatedly if its status is pending.
If money was sent but a deposit was not credited, contact the payment provider using the details on your payment confirmation. A staffed store support channel is not currently configured.
Support availability
The Support page currently provides FAQs only. No ticket submission, refund review, manual fulfillment, or payment dispute workflow is connected.
View FAQs